To ensure the safety and well-being of our valued customers, we uphold a policy of non-returnable items. Due to the nature of our edible products, particularly supplements meant for consumption, we cannot accept returns. Once a product leaves our distribution centre, we cannot guarantee its integrity or confirm that it has not been tampered with. Therefore, for the protection of our customers, we cannot consider reselling any returned items. We appreciate your understanding and cooperation regarding this policy, as it is designed with your safety in mind.
This Privacy Policy describes how Bodiscent (“we,” “our,” or “us”) collects, uses, and shares your information when you visit our website (the “Site”), interact with our online services, and make purchases. We respect your privacy and are committed to safeguarding your personal information.

1. Information We Collect

Personal Information: We may collect your name, email address, phone number, shipping address, and payment information when you make a purchase or create an account.

Usage Information: We automatically collect information about your use of the Site, including the pages you view, your browsing history, and your IP address.

Device Information: We may collect information about the device you’re using, including the device type, browser, operating system, and mobile network information.

Cookies: We use cookies to collect data about your interactions with our Site. You can control how cookies are used through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Processing orders and providing customer support.
Personalising your experience on our Site.
Sending you marketing communications if you have opted in.
Analysing and improving our services and products.
Complying with legal obligations.

3. Data Sharing

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners, such as payment processors and shipping companies, to fulfill your orders and provide services.

4. Data Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet or stored on a server can be guaranteed to be 100% secure.

5. Your Choices

You can opt-out of receiving marketing communications from us.
You can update, correct, or delete your personal information by contacting us.

6. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13.

7. Changes to This Privacy Policy

We may update our Privacy Policy to reflect changes to our information practices. We will post the updated Privacy Policy on this page.

8. Contact Us

If you have any questions, concerns, or requests related to your privacy, please contact us at ask@bodiscent.co.za